Terms of Service

1. Agreement to These Terms

By accessing dnsprogress.com or engaging the services of PT. DNS PROGRESS DIGITAL INNOVATION ("DNS Progress", "we", "us"), you agree to these Terms of Service. If you do not agree, please do not use our website or services.

2. Our Services

DNS Progress provides custom software development services — including mobile app development, web development, and custom software systems — as well as our own digital products published on Google Play. Specific project scope, timeline, and deliverables are agreed in a separate written proposal or contract before work begins.

3. Client Responsibilities

When you work with us, you agree to:

• Provide accurate, complete, and timely information and feedback.
• Make decisions and approvals within agreed timeframes.
• Ensure you have the rights to any content, data, or assets you provide.
• Cooperate with us so the project can proceed on schedule.

4. Quotes, Pricing, and Payment

Quotes are provided free of charge and are valid for the period stated in the proposal. Pricing is agreed in writing before work begins and will not change without your consent. Payment terms are stated in the proposal or contract. Work may be paused if payment is not received on time.

5. Intellectual Property

• Custom work: once full payment is received, ownership of the custom code and design created specifically for your project transfers to you.
• Our tools and materials: frameworks, libraries, and pre-existing components we use remain the property of their respective owners and are licensed to you as part of your project.
• Our products: our own digital products remain the property of DNS Progress. You may use them under the terms provided in each product.

6. Confidentiality

We treat your business information and project details as confidential. We will not disclose them to third parties except as needed to deliver your project or as required by law.

7. Warranties and Limitation of Liability

We deliver work with reasonable skill and care and will fix genuine defects reported during the agreed support period. To the maximum extent permitted by law, our total liability for any claim arising from a project is limited to the amount you paid for that project, and we are not liable for indirect or consequential damages such as loss of profits or data.

8. Indemnification

You agree to indemnify DNS Progress against claims arising from your use of our services, the content you provide, or your breach of these terms.

9. Termination

Either party may end an engagement by written notice, subject to the terms agreed in the proposal or contract. Upon termination, you pay for work completed up to that point, and any agreed deliverables are handed over.

10. Governing Law

These terms are governed by the laws of the Republic of Indonesia. Any disputes will be resolved in the competent courts of Indonesia.

11. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page with an updated effective date.

12. Contact Us

Questions about these terms? Contact us at:
PT. DNS PROGRESS DIGITAL INNOVATION
Email: developer@dnsprogress.com

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